Commercial Advisor

Job Title

Commercial Advisor

Job Description

Alexandre welcomes the customer, finds out why he is calling and informs him about all products, including cable tv. He manages the customer files electronically. He constantly has to be up to date in order to offer the product best adapted to the customer.

Getting the job

He graduated as a phone operator and was hired right-away at France-telecom. He then passed an internal exam to obtain a status of commercial advisor and learned all the company’s products and services.

Adjustments

Alexandre uses Prowindow Braille for text software and Visiobraille for graphics and text. Some price changes are not put down in Braille and some software are not accessible, but colleagues help him for this kind of information. He helps them with other information in return.

Quote

You need to have good general knowledge, good memory and some commercial experience. You need a good sense of space for working in a graphic environment and you have to be a team player.

Is individual totally blind?

Yes

Is individual partially sighted?

No

Source Country:

France

Source Organisation:

CNPSAA ( From the book : «Les Aveugles au Travail » (106 témoignages) published in France in 1999 under the direction of Philippe Chazal)


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