EBU publishes survey on the accessibility of payment terminals

In the background, a picture of a person who is getting a credit card closer to a payment terminal. On the right, there is a transparent blue layout with the title "Report on the accessibility of payment terminals" in white letters. Below the title, there is a white EBU logo.

Accessibility

The European Blind Union recently published a report on a survey to a sample of 18 of our National Organisations on the accessibility of payment terminals. 

The picture is consistent across the sample. Touchscreen payment terminals that lack tactile reference, audio output, and headphones support are already widely deployed across Europe, and their share is growing rapidly. A small number of countries report meaningfully accessible solutions in field deployment. 

The main cross-country recommendations emerging from the sample are: 

  1. - Mandatory voice output and private audio (headphones) support on every terminal.
  2. - Tactile reference marks on the screen.
  3. - A single European technical standard that manufacturers adopt so users are not forced to re-learn each brand.
  4. - A prohibition on randomised PIN-pad layouts.
  5. - A remedy for the existing stock of inaccessible devices, not only for new market approvals. 

Read the full report and learn more about its main insights.